Frequently Asked Questions: (FAQ's)
1. Q. Do you ship your products all over the world?
A. We ship most of our products all over the world. Please Contact Us for more information.
2. Q. What are the shipping cost and what is the lead time?
A. We currently offer shipping through the United States Postal Service (USPS) to most locations. We ship our International orders via USPS Express Mail Service, but we can work with you to provide the most economical and time-sensitive method of shipment that fits your needs, (FEDEX, UPS, DHL). If the product is in stock when you place the order, we will ship it within 24 hours after receiving the payment. Please see the following chart for approximate shipping charges to the USA, Canada and other countries.
USPS Service
|
Country/Region |
USPS Priority Mail |
USPS Express Mail Service |
|
USA |
3 Business days |
Next day in most States if shipped before 12M |
|
Canada |
8-10 Business days |
5 business Days |
|
Other Countries |
Not Available |
6-10 Business Days |
|
Central and South America |
Not Available |
|
Weight in Pounds. (USA) |
Price Priority Mail |
Price Express Mail |
Wight in Pounds(Canada) |
Price Prioriry Mail Service |
Price Express Mail |
Wight in Pounds(Other Countries) |
Price Express Mail |
|
1 |
$10.85 |
$25.00 |
1 |
$19.00 |
$30.00 |
1 |
$32.50 |
|
2 |
$11.35 |
$29.00 |
2 |
$20.75 |
$35.00 |
2 |
$37.00 |
|
3 |
$11.85 |
$34.00 |
3 |
$22.50 |
$41.00 |
3 |
$41.50 |
|
4 |
$12.35 |
$38.00 |
4 |
$24.25 |
$46.00 |
4 |
$46.00 |
|
5 |
$12.85 |
$46.00 |
5 |
$26.00 |
$50.00 |
5 |
$50.50 |
|
6 |
$13.35 |
$62.00 |
10 |
$34.75 |
$72.00 |
6 |
$54.75 |
|
10 |
$21.35 |
$67.00 |
12 |
$38.25 |
$79.00 |
10 |
$71.75 |
|
15 |
$29.40 |
$82.00 |
15 |
$43.50 |
$85.00 |
12 |
$80.25 |
|
17 |
$32.65 |
$91.00 |
17 |
$47.00 |
$97.00 |
15 |
$93.00 |
|
20 |
$35.75 |
$98.00 |
22 |
$55.75 |
$118.00 |
17 |
$101.50 |
|
22 |
$42.65 |
$107.00 |
25 |
$61.00 |
$132.00 |
20 |
$114.25 |
|
25 |
$44.95 |
$122.00 |
30 |
$69.75 |
$152.00 |
25 |
$135.50 |
|
30 |
$48.65 |
$145.00 |
35 |
$78.50 |
$175.00 |
30 |
$156.75 |
3. Q. Are the taxes included on the shipping charges?
A. No, they are not. Taxes and customs tariffs are set by the destination country. All taxes or custom tariffs, if any, are the responsibility of the recipient.
4. Q. In what currency are the prices on the website?
A. All our prices are in U.S. dollars (USD).
5. Q. What forms of payment are accepted for online purchases?
A. Payments can be made by PayPal or wire transfer. We also accept Visa, MasterCard and American Express. Please contact us for more information.
6. Q. I am a distributor and I would like to know if I can get a better price and discounts per quantities.
A. Absolutely! We can offer you discounts base on quantities. Feel free to contact us for prices..
7. Q. Do you sell any other products that do not appear on your website?
A. Yes! We carry a large variety of products that are not yet posted on our website. We are currently working on posting more items. You can contact us for prices even though they're not published in our website.
8. Q. What if the product I order is not in stock at the moment that I place the order?
A. If we do not have the product in stock, we will order it for you immediately. The lead time varies depending on the product. Our Customer Service Department will keep you informed of your order.
9. Q. Do you have offices in any other country?
A. No, our main offices are in San Juan, Puerto Rico, USA.
10. Q. What happens if the product becomes defective during the manufacturer's warranty period?
A. All of our units are new (unless it is specified in the product) original, and backed by the manufacturer's warranty. If during that time, the product becomes defective, you may contact the manufacturer to claim the warranty. However, you can still contact us for any other problem related to your product or accessory. We take responsibility for all equipment that we sell. We can contact the manufacturer for you during the warranty period, however the customer must send the unit to repair. The customer is responsible for any shipping charges and or any other charges that the warranty may not cover.